How do I amend an order?
Please email info@houseofanais17@gmail.com
Order change & cancellation policy
- All stock order information can be freely changed and cancelled within 24 hours; Once beyond that time,some handling fee will be charged.
- All custom order can change detail information and be cancelled freely within 48 hours once placing the custom order.
- A 10% handling fee will be deducted off the total for the change or cancellation of custom wigs after 48 hours.
Return & exchange policy
The goal at House of Anaís is creating high-quality full lace human wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
- Please ensure the first contact within 7 working days once received.
- (Once beyond 7 working days, we won't offer free exchange or free return service)
- (Please keep a good contact during this period)
- We may charge a £30 restocking and handling fee.
- Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
- We only provide one -time complimentary exchange service, a £30 restocking and handling fee will be charged for the second exchange.
- Clearance wigs/bundles are not eligible for return or exchange.
